Remote Support | North Bay Tech Help

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Choose the right support option

One-time quick support

Best for a new customer or a single scheduled appointment. On Windows, RustDesk can be run as a temporary executable for a quick session. The customer still shares their RustDesk ID and approves the session while you are working together.

Start quick support

Ongoing unattended support

Best for an active support relationship where North Bay Tech Help may need to reconnect later. This requires installation, a permanent password, startup settings, and testing while you are with the customer.

Set up unattended access

Fastest option

Windows Quick Connect

For a new customer or a one-time appointment, use the official RustDesk Windows app directly. This avoids a custom unsigned download and keeps the Windows SmartScreen experience as clean as possible.

Download the official RustDesk Windows .exe.
Open the downloaded file. If Windows asks, allow RustDesk to run.
Enter the North Bay Tech Help server settings shown below if they are not already set.
Share the Your ID number with North Bay Tech Help during your scheduled session.
Approve the connection when North Bay Tech Help connects.

Download Windows Quick Connect Server settings

For restart support, lock-screen access, or ongoing unattended access, install RustDesk instead of only running it temporarily.

Step 1

Download RustDesk

Choose your device and install RustDesk. Windows, Mac, and Android links start the RustDesk 1.4.6 download directly from GitHub. iPhone and iPad open the App Store listing.

WindowsDownload the 64-bit .exe installer Windows MSIUse for installed ongoing support Mac IntelDownload the Intel .dmg installer Mac Apple SiliconDownload the M1/M2/M3/M4 .dmg installer iPhone/iPadOpen RustDesk in the App Store AndroidDownload the universal Android APK

For a one-time Windows session, run the downloaded .exe and share the RustDesk ID shown on screen. For unattended Windows support, install RustDesk so the service can run in the background. Not sure which Mac you have? Contact North Bay Tech Help during your appointment and we will point you to the right installer.

Step 2

Configure North Bay Tech Help's server

Open RustDesk, then go to Settings → Network → ID/Relay Server.

ID Serverremote.northbaytechhelp.com

Relay Serverremote.northbaytechhelp.com

API Serverleave blank

KeyPbmu3vG4YWfCWZF7wrjqS9pyAM5ezX6rw0F5u87FDyE=

Save the settings, fully quit RustDesk, and reopen it.

Step 3

Send us your RustDesk ID

After RustDesk opens, look for Your ID. Send that ID to North Bay Tech Help by phone, text, or email during your scheduled support session.

Call or text (707) 408-4547 Text us Email help@northbaytechhelp.com

Ongoing support

Unattended access setup

Use this only when North Bay Tech Help and the customer agree to ongoing support. Set it up during an active session, then test it before you leave.

Windows

Unattended access for Windows

Install RustDesk for Windows if you want North Bay Tech Help to reconnect later without the customer approving each session.

Download and install RustDesk using the Windows installer or MSI.
Open RustDesk and enter the North Bay Tech Help server settings shown above.
Go to Settings → Security.
Set a Permanent Password.
Use a strong password.
Make sure RustDesk is installed as a service or set to start with Windows.
Restart the computer and confirm RustDesk comes back online.
Test connecting from the Windows lock screen if ongoing access is needed after restart or sign-out.
Provide North Bay Tech Help with the RustDesk ID during the support session.

Unattended access works when the Windows computer is powered on, online, and the RustDesk service is running. If RustDesk is only opened temporarily from the .exe, it is good for quick support but not reliable for ongoing unattended access.

Mac and iMac

Mac setup

Mac installation is usually simple. The important part is choosing the right download and allowing the permissions macOS requires for remote support.

Click the Apple menu, choose About This Mac, and check the chip type.
If it says Apple M1, M2, M3, or M4, download the Mac Apple Silicon version. If it says Intel, download the Mac Intel version.
Open the downloaded .dmg file.
Drag RustDesk into Applications if the installer window asks you to.
Open RustDesk from Applications. If macOS asks for confirmation, choose to open or allow RustDesk.
Open System Settings → Privacy & Security.
Allow RustDesk in Accessibility, Screen Recording, and Input Monitoring.
Quit RustDesk completely, then reopen it.
Go to Settings → Network → ID/Relay Server and enter the North Bay Tech Help server settings shown above.

Mac and iMac

Unattended access for Mac

Only enable unattended access if you want North Bay Tech Help to access the Mac later without you manually approving each session. This is useful for ongoing support and should only be set up during an active support relationship.

Open RustDesk on the Mac.
Go to Settings → Security.
Set a Permanent Password.
Use a strong password.
Enable Start RustDesk on boot if available.
Confirm RustDesk is allowed in macOS Login Items if needed.
Confirm the Mac has the RustDesk permissions listed in the Mac setup section.
Adjust sleep or power settings if you want the Mac to stay reachable for support.
Provide North Bay Tech Help with the RustDesk ID during the support session.

Unattended access works when the Mac is powered on, online, awake enough for network access, and RustDesk is running. After a full shutdown, network outage, deep sleep, or some FileVault/restart situations, the Mac may need local login before remote support can connect again. Unattended access and password handling should be arranged directly with North Bay Tech Help.

Remote support FAQ

Common RustDesk questions

Is the key safe to show?

Yes. This is North Bay Tech Help's public RustDesk server key. It helps your app connect to the correct support server.

Is there a no-install quick support option?

On Windows, yes. For a one-time scheduled session, you can run the RustDesk .exe as a temporary app, share your RustDesk ID, and approve the connection. For ongoing unattended support, RustDesk should be installed so it can run as a service.

Can North Bay Tech Help access my computer anytime?

No. Standard sessions require you to approve the connection. Unattended access is optional and only works when it has been set up by agreement, the computer is online, and RustDesk is running.

Why does Mac ask for permissions?

macOS requires permission before any remote support app can view or control the screen.